Last updated 2026-09-14
Shared StoryLoom stories are unlisted links, not published or browsable — see the Acceptable Use Policy, Section 3, which already prohibits generating or sharing content that infringes someone else's copyright. This policy is the formal notice-and-takedown process for a specific piece of content someone believes infringes their rights. If you are outside the United States, use this same process: we will treat a notice that meets the requirements below as a valid copyright complaint under the law that applies to you, and we act on valid notices the same way wherever they come from.
Charleston Apps LLC's designated agent is registered with the U.S. Copyright Office's DMCA Designated Agent Directory (Registration Number DMCA-1080046, effective September 7, 2026), satisfying the registration requirement for safe-harbor protection under 17 U.S.C. § 512(c).
Notices and counter-notices should be sent to:
Copyright Agent
Charleston Apps LLC
212 N. 2nd St. Ste 100
Richmond, KY 40475
Phone: (606) 250-5406
Email: information@charlestonapps.com
To be effective under the DMCA, your notice must include, in writing, to our designated agent above:
1. A physical or electronic signature of the copyright owner or someone authorized to act on their behalf.
2. Identification of the copyrighted work you claim is infringed.
3. Identification of the material you claim is infringing, and information reasonably sufficient for us to locate it — for a shared story, the share link is normally enough.
4. Your contact information: address, telephone number, and email address.
5. A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.
A notice missing these elements may not require action from us, though we may still choose to look into it.
We will remove or disable access to the material identified in a valid notice, consistent with the link-revocation process described in the Acceptable Use Policy, and will make a good-faith effort to notify the account that shared it. We will also give the account a copy of the notice (with the sender's contact details) so it can decide whether to send a counter-notice.
If you believe content was removed or disabled by mistake or misidentification, you may submit a counter-notice to our designated agent including:
1. Your physical or electronic signature.
2. Identification of the material that was removed and where it appeared before removal.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is located (or, if outside the U.S., any judicial district in which we may be found), and that you will accept service of process from the person who filed the original notice.
If we receive a valid counter-notice, we will forward it to the original notice sender. Unless they inform us they've filed a court action seeking to restrain the alleged infringer, we will restore the material no sooner than 10 and no later than 14 business days after we receive the counter-notice, as the DMCA provides.
Consistent with the account-suspension policy in our Acceptable Use Policy — under which suspending an account for a violation deactivates every link that account has shared, not only the one at issue — we will terminate the accounts of repeat infringers. An account is a repeat infringer if it receives three valid takedown notices within any 12-month period that are not withdrawn or successfully rebutted by counter-notice. Notices about the same story, or about the same conduct reported by several people, count as one. We may also suspend or terminate an account after fewer notices where the infringement is flagrant or the account appears to exist mainly to share infringing content, and we keep records of notices for as long as the account exists and for a reasonable time afterward.
Under 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that material is infringing, or that its removal was a mistake, may be liable for damages. Please don't file a notice or counter-notice unless you're sure of your ground.
Use the designated agent contact in Section 2 for DMCA notices and counter-notices specifically. For everything else, see the Acceptable Use Policy's reporting process or support@charlestonapps.com.